FAQs

  • Can I change my order?

We start working on your order right away, which means it's pretty difficult to make any changes after you place the order. But please contact us as soon as possible (hey@girlgang.shop), so we can see what we can do!

 

  • Can I cancel my order?

We start working on your order right away, which means we can't really cancel the order after it is placed. It would be a waste of product and time spent working on it, so please make sure you're 100% set on the product when purchasing it.

 

  • How long until my order gets shipped?

Your order should be shipped within 1-5 working days.

 

  • How long will my order take to arrive?

Here are the current estimated shipping times:

✦ EU 3-5 working days

✦ UK 3-7 working days

✦ US 3-7 working days

✦ Rest of the world 5-15 working days

International shipping does not include any customs duties or import taxes.

 

  • How much is shipping?

As we have loads of different products from different sizes and weight (from small cards to vases), the shipping costs also differ. Please add the desired products to the cart and proceed to checkout to see the exact shipping costs you'd have to pay for your specific order.  

 

  • Where do you ship? 

We ship worldwide (excluding P.O. Boxes).

 

  • Where can I find my invoice?

We do not print out invoices. You'll receive a receipt via e-mail, and if you need an invoice with address, VAT etc (when applicable), please contact us with your order number as well as all the details you want featured on the invoice ( hey@girlgang.shop). 

 

  • Can I return my order?

If you are not satisfied with your purchase, and wish to return your item(s), you can do it within 14 days of receipt (as long as the items are returned in new, unused condition). Contact us at hey@girlgang.shop and we’ll let you know how to proceed. We do not offer return labels, so the return shipping costs are to be covered by the customer. Please understand that caps, jewelry, wall art, mugs and apparel can't be returned, as those are produced on demand just for you.

 

For everything else, reach out to us (hey@girlgang.shop) or use the chat on the bottom right corner of the page we’ll help answer any questions you have.