FAQs

• Can I change my order?

We start working on your order right away, which means it's pretty difficult to make any changes after you place the order. But please contact us as soon as possible (hey@girlgang.shop), so we can see what we can do!

 

• Can I cancel my order?

We start working on your order right away, which means we can't really cancel the order after it is placed. It would be a waste of product and time spent working on it, so please make sure you're 100% set on the product when purchasing it.

 

• Where do you ship from?

We have shipping facilities in several EU countries, UK, US, Canada, and Australia. Depending on where you order from, we match it with the closest shipping facility (often in the same country!). This means speedy delivery for you!

 

• How long until my order gets shipped?

We produce every product on demand just for you, so orders normally ship within 1-5 business days after purchase.


 

• How long will my order take to arrive?

Here are the current estimated shipping times:
✦ EU 3-5 business days
✦ UK 3-5 business days
✦ US 3-5 business days
✦ Rest of the world 5-15 business days

Please note that all shipping times provided by our shop are approximate and are not guaranteed. Once we hand your package over to the postal service, the delivery time is beyond our control. While we strive to ensure your order reaches you as quickly as possible, delays can occur due to unforeseen circumstances within the postal service.

International shipping does not include any customs duties or import taxes, but 99% of our client's never haver to deal with import taxes, as the majority of the products are prepared and shipped locally to the customer (either in the same country; or neighbouring country).

 

• How much is shipping?

As we have loads of different products from different sizes and weight, the shipping costs also differ. Please add the desired products to the cart and proceed to checkout to see the exact shipping costs you'd have to pay for your specific order.  

 

• How do I find my size (apparel)?

Finding your size for our t-shirts and sweatshirts depends on the fit you prefer. We recommend measuring one of your favorite tees or sweaters and matching those measurements with our sizing charts, available in both cm and inches in the product pictures. This ensures the closest fit to your preference!

 

• Where do you ship? 

We ship worldwide (excluding P.O. Boxes).

 

• Where can I find my invoice?

We do not print out invoices. You'll receive a receipt via e-mail, and if you need an invoice with address, VAT etc (when applicable), please contact us with your order number as well as all the details you want featured on the invoice ( hey@girlgang.shop). 

 

• Can I return my order?

We produce each item on demand, specifically for you, using local manufacturing facilities in your country or nearby. This approach allows us to provide faster shipping, avoid import taxes, and support local economies while reducing our carbon footprint.

Because of this localized production model, we are unable to accept returns or exchanges for change of mind. However, if your product arrives defective or damaged, we’ll gladly replace it at no additional cost.

 

For everything else, reach out to us (hey@girlgang.shop) or use the chat on the bottom right corner of the page we’ll help answer any questions you have.